Customer Experience Representative

Location: Remote


Applied Products is looking for a talented, enthusiastic candidate to help maintain the highest level of customer satisfaction in every aspect of our business.  We are a company that recognizes talent and provides the opportunity for training and development for your career growth. As a Customer Experience Representative, you will be a pivotal part of supporting Applied Products clients through providing clerical, administrative, and customer service support.  You will also act as a resource to the outside sales team to assist with business development of their territories to maximize opportunities and generate activity with customers.


  • Interaction with customers, suppliers, and sales representatives to provide information in response to inquiries about Applied Products’ products and services.
  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, providing availability, returns and work orders.
  • Utilize telephone calling, emailing, and internet to identify and act upon selling opportunities using excellent verbal and written communication.
  • Research archives to identify customers’ parts needs.
  • Contact new clients after they have placed an order on the company website.
  • Update and verify information in the company database on a consistent basis with pertinent information.
  • Data entry into Inventory Management System with a high level of detail.
  • Handling quality concerns with customers.
  • Performing other duties as assigned.


Education –Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.

Problem-Solving/Trouble Shooting –Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.

Communication –Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone.

Interpersonal Ability to manage Applied Products larger and key accounts, sell at all levels within an organization, build and manage relationships, and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude. Also, have proven experience & ability to work independently as well as in a team environment.

Technology –Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S and CRM Software.

Experience and Skills Needed:

  • Excellent communication and interpersonal skills.
  • Proven success in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time.
  • Demonstrated ability to take initiative and use independent judgment.
  • Displays passion for and responsibility to the customer.
  • Displays personal and business integrity.
  • Ability to work weekends and/or evenings.
  • Experience working directly with customers to resolve issues.
  • 2+ years customer service experience.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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