Field Service Technician (Minnesota)

Adhezion, a division of Applied Products, Inc.

Location: Minnesota

Scope:

The Buyer will be responsible for sourcing equipment, goods and service and establishing long term successful vendor relationships, minimizing costs while maximizing quality and delivery times.  Use metrics and analytics to determine areas of weakness and strengths in purchasing and related processes, make recommendations for improvements and follow through on implementation.

Accountabilities:

  • Travel to customers to support technical and sales reviews, training seminars, demonstrations, and product/process troubleshooting.
  • Installation of adhesive equipment and other equipment at customer locations.
  • Technical liaison between customers and the Adhezion/Applied team
  • Make product suggestions and process improvement recommendations to customers
  • Support R&D and TS laboratory project prioritization by submitting project requests, clear communication, and timeline coordination
  • Analyze and interpret laboratory and customer data for technical accuracy and completeness. Prepare results in professional reports, presentations, and data packages for internal and external candidates.
  • Prepare reports for all demonstrations, presentations and customer facing visits
  • Assists inside and outside sales representatives in preparing cost estimates for equipment orders.
  • Input information in regards to customer visits into Salesforce in a timely manner.

Qualifications:

  • Education – Associates degree or equivalent combination of education and experience, not required, but preferred.
  • Problem-Solving/Trouble Shooting – Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
  • Communication – Demonstrated excellence in verbal and written communication skills.
  • Interpersonal – Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude. Also, have a proven experience & ability to work independently as well as in a team environment.
  • Technology – Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and Salesforce.

Experience and Skills Needed:

  • Excellent communication and interpersonal skills.
  • Proven success in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time.
  • Demonstrated ability to take initiative and use independent judgement.
  • Displays personal and business integrity.
  • Ability to work weekends and/or evenings.
  • Ability to handle objects weighing up to 25 lbs and on occasion may be expected to list objects weighing up to 50 lbs

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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