Customer Experience Representative (Winder, GA)

Adhezion, a division of Applied Products, Inc.

Location: Winder, GA


DO YOU WANT TO JOIN A GROWING/DYNAMIC ORGANIZATION? DO YOU THINK GLUE IS COOL?

If so, then we want to talk with you!!

Scope:

Adhezion, a division of Applied Products is looking for a talented, enthusiastic candidate to help maintain the highest level of customer satisfaction in every aspect of our business.  We are a company that recognizes talent and provides the opportunity for training and development for your career growth. As a Customer Experience Representative, you will be a pivotal part of supporting Adhezion’s clients through providing clerical, administrative, and customer service support.  You will also act as a resource to the outside sales team to assist with business development of their territories to maximize opportunities and generate activity with customers.

Accountabilities:

  • Interaction with customers, suppliers, and sales representatives to provide information in response to inquiries about Adhezion’s products and services.
  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, providing availability, returns and work orders.
  • Utilize telephone calling, emailing, and internet to identify and act upon selling opportunities using excellent verbal and written communication.
  • Research archives to identify customers’ parts needs.
  • Contact new clients after they have placed an order on the company website.
  • Update and verify information in the company database on a consistent basis with pertinent information.
  • Data entry into Inventory Management System with a high level of detail.
  • Handling quality concerns with customers.

Qualifications:

  • Education –Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.
  • Problem-Solving/Trouble Shooting –Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
  • Communication –Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone.
  • Interpersonal Ability to manage Adhezion’s larger and key accounts, sell at all levels within an organization, build and manage relationships, and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude. Also, have a proven experience & ability to work independently as well as in a team environment.
  • Technology –Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S and CRM Software.

Experience and Skills Needed:

  • Excellent communication and interpersonal skills.
  • Proven success in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time.
  • Demonstrated ability to take initiative and use independent judgment.
  • Displays passion for and responsibility to the customer.
  • Displays personal and business integrity.
  • Ability to work weekends and/or evenings.
  • Experience working directly with customers to resolve issues.
  • 2+ years customer service experience.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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