Customer Experience Representative (CXR)- Remote

Opportunity Description:

We are seeking a motivated, hard-working self-starter to join our Customer Experience Team for a US-based company, which has experienced rapid growth and will continue to grow as a similar rate for the foreseeable future.

Job Summary:

The CXR will work independently and collaboratively to provide an exceptional customer experience to Applied’s current and potential customers.  Delivering superior customer value is essential to our well-being.  The CXR will collaborate closely with Sales, Supply Chain and Operations team to develop long-term customer relationships and focus on growth. The CXR will create value and customer satisfaction through proactive account management and development of existing and new customers to drive profitable growth.

Accountabilities:

1) Provide exceptional customer experience to our customers by supporting dedicated accounts with ordering, inventory planning, shipment tracking and general account questions

2) Foster a team environment for continuous learning and growth opportunities

3) Troubleshoot issues, process customer complaints and escalate issues with solution options

4) Be a key contributor to achieve annual growth objectives

Minimum Qualifications:

  • Education: BA/BS Degree (or equivalent experience)

Experience and Skills Needed:

  • Education: BA/BS Degree (or equivalent experience)
  • Experience:
    • Problem-Solving/Trouble Shooting – Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them
    • Communication – Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone
    • Interpersonal – Ability to manage a large group of accounts, sell at all levels within an organization, build and manage relationships, and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude. Also, have a proven experience & ability to work independently as well as in a team environment
    • Selling – Knowledge and practice of customer-focused selling processes, and negotiation skills
    • Technology – Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, CRM Software, and Social Media tools

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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