Customer Experience Representative/Account Manager

APPLIED Adhesives, a division of APPLIED Products is looking for our next dynamic team mate!

Do you like to create the WOW moment? Are you ready for a challenging career with a growing company? We want to talk with you!

APPLIED Adhesives is a premier value-added distributor of hot melt, water-based, and reactive adhesives for the packaging, paper converting, graphic arts, bottle labeling, product assembly, and woodworking industries. With access to best-in-class technologies, APPLIED provides its customers and the markets they serve with the most innovative and cost-efficient adhesive solutions in North America. APPLIED Adhesives is known as a true partner to both its suppliers and customers and is respected for the value-added services it provides.

We are looking for a Customer Experience Representative/Account Manager to join our dynamic team!

As a Customer Experience Representative/Account Manager, you will provide customer-oriented support to our customers. You will work closely with our Territory Managers to enhance the customer experience.

You will work with a highly motivated, customer centric team and leaders.

Accountabilities

  • Assist customer to resolve basic to complex inquires.
  • Exceed customer expectations through proactive communication, determining unmet needs and providing uninterrupted service through APPLIED’s Planned Order Process.
  • Maintain and expand key information in APPLIED’s CRM database of all existing and prospective accounts, to include the documentation of customer conversations and new business developments.
  • Work with other team members to ensure a consistent and high-quality level of support.
  • Be a key contributor to achieve annual growth objectives.
  • Provide assistance with researching applications (MSECP) and work with our Territory Managers to communicate the benefits of our products, technologies, solutions, and in-house expertise for customers—who we are, what we do, and how we do it.
  • Troubleshoot issues, process customer complaints and escalate issues with solution options.
  • Provide current and prospect customer service excellence that includes accurate and professional processing of requests for product, price, product literature, technical assistance, and other sales support activities as needed.
  • Act as an advocate for our customer, report and act on observed areas for improvement.
  • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.

Qualifications

Education –Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.

Problem-Solving/Trouble Shooting –Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.

Communication –Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone.

Interpersonal Ability to manage APPLIED’s larger and key accounts, sell at all levels within an organization, build and manage relationships, and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude. Also, have a proven experience & ability to work independently as well as in a team environment.

Technology –Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, CRM Software, and Social Media tools.

Experience and Skills Needed

  • Excellent communication and interpersonal skills.
  • Proven success in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time.
  • Demonstrated ability to take initiative and use independent judgment.
  • Displays passion for and responsibility to the customer.
  • Displays personal and business integrity.
  • Ability to work weekends and/or evenings.
  • Experience working directly with customers to resolve issues.
  • 2+ years customer service experience.

Apply






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